Best Load™ Technical Support
Installation Instructions
Below are detailed, step-by-step instructions for installing Best Load™. If you have any questions or concerns during this process, please contact us at techsupport@whiteandcompany.net.
- Download the file Load.msi at https://www.whiteandcompany.net/bestloadinstall/bestloadinstall.html
Click on the “Save File” button. This will take a few minutes. - When the download is complete a window will open.
- If it gives you the option to run, open, or save the file, click “Run.”
- If the window is titled "Downloads" and lists the name and size of the file, double click the file name.
- Click “Run” on the security warning that appears mentioning Load.msi.
- In the "Best Load™ Setup" window that appears, click “Next.”
- Unless you want to change where the software is stored on your computer, click “Next” again. (The software will be placed in the "
C:\Program Files\White and Company\Best Load\
" folder.) - Click “Install.”
- A pop-up titled “User Account Control” may appear. If it does, click “Yes.”
- When the software installation is complete, click “Finish.”
- Find the Best Load™ icon that should appear on your computer's desktop. Please double click on this icon to start the program.
- If you cannot find the icon on your desktop you can start the program as follows:
My Computer > Local Disk (C:) > Program Files > White and Company > Best Load > Best Load
(file with icon showing machine gears) - Upon starting Best Load™ you will be prompted to enter your Invoice ID, which was included in the purchase receipt sent to you via e-mail. The same code will be used for each computer for which you purchased a license during the sales transaction.
- After entering the Invoice ID, please read and accept the license agreement that is presented.
- Verify that the computer you are using is the one on which you want to activate Best Load™.
- Best Load™ will automatically open your e-mail program and generate an e-mail to be sent to White & Co. This e-mail mentions your license acceptance and provides information that will be required to allow Best Load™ activation on your computer. Click “Send.” Best Load™ will close.
- Check your e-mail for a reply from White & Co. containing an activation code, which will be unique to each computer.
- Restart Best Load™ after the activation code has been received. Enter the code where prompted to enable the full use of Best Load™.
Invoice ID vs. Activation Code
The full process of enabling Best Load™ requires two codes:
- The first is the Invoice ID you received in the e-mail receipt of purchase. It will be the same on each computer for which you have purchased a license.
- The second code is the activation code, which is unique for each computer that is being enabled. You must send the e-mail that is automatically generated by the software from the exact computer you wish to activate before you can receive an activation code, which will be e-mailed back to you by White & Co.
Summary of Installation/Activation
- Install Best Load™ on a computer.
- Start Best Load™ on that computer, which will lead to an automatically generated e-mail being sent from that computer to White & Co.
- Wait for an e-mail reply from White & Co. containing the activation code for the computer that generated the e-mail.
- Restart Best Load™ on the same computer and enter the activation code.
FAQ - Best Load™
Where can I review the Best Load™ license agreement?
View the license agreement and print it.
Can I reuse my activation code on a second computer?
No, each activation code is unique to each computer. Users must install the Best Load™ download and fill in the requested information (including the Invoice ID sent from White & Co at time of purchase), which will prompt an e-mail. Once the e-mail is sent, the user will receive a reply with a unique activation code.
Are software updates included in the cost of my yearly lease?
Yes, we will notify you of updates via email. One year of technical support (techsupport@whiteandcompany.net, 1-540-230-1233) is also included with your subscription.
When does my subscription date begin?
Best Load™ subscription dates begin on the day you receive the first activation code and will run for 1 year from that date.
Will I be notified of my expiration date automatically?
Upon opening the software, an expiration notice will display within 30 days of the lease-end date and for the last 10 days of your subscription.
My Best Load™ PDF output is very small. How do I correct this?
Update your .pdf conversion software.